about us >

press releases

• October 23, 2009 > Deloitte’s 2009 Technology Fast 500 Lists Empathica as One of North America’s Fastest Growing Companies.
  Toronto, Ontario, Canada (PRWEB)- Empathica attributes its 273 percent revenue growth to innovations in Customer Experience Management programs.
  Read More...
  
  
• October 9, 2009 > Empathica Webinar Will Detail How to Use Customer Feedback to Drive Revenue
  Toronto, Ontario, Canada (PRWEB)- The complimentary October 14 online session will feature insight from the CEO of zpizza and how the franchise has thrived with a customer experience management program
  Read More...
  
  
• September 29, 2009 > Impressions Through Customer Recommendations
  Toronto, Ontario, Canada (PRWEB) The new Facebook application, GoRecommend, puts “net promoters” to work, driving up to 1,500 positive brand impressions from a single customer recommendation.
  Read More...
  
  
• September 15, 2009 > Empathica Launches Keyword Analysis Engine
  Toronto, Ontario, Canada (PRWEB) – Empathica Inc., a leading provider of Customer Experience Management (CEM) solutions to some of the world’s most respected brands, today announced Keyword Analysis Engine, a new product that converts unstructured customer comments into useful insights that companies can use to improve customer experiences.
  Read More...
  
  
• July 30, 2009 > Mitchells & Butlers Gets Hungry for Customer Feedback
  2009, Birmingham – Mitchells & Butlers, a UK operator of managed pubs and restaurants, has expanded its customer insight programme with Empathica, a customer experience management expert, to include the Sizzling Pub Co. and O’Neill’s, in an effort to gain valuable customer insight that will enable it to continue to develop its customer service offering.
  Read More...
  
  
• June 30, 2009 > Empathica Announces the webinar: Why it Pays to Listen to the Voice of the Customer. The complimentary July 16 online session will offer business leaders valuable information on the link between
  Read More...
  
  
• June 18, 2009 > Empathica Names Sherri Kolomayz New Director of Worldwide Marketing
  Read more...
  
  
• June 12, 2009 > Empathica Partners With Aberdeen Group to Highlight Link Between Customer Feedback and Business Success
  Read more...
  
  
• June 5, 2009 > Empathica Names Andrew Needham New Senior Director of Sales and Business Development
  Read more...
  
  
• May 26, 2009 > Empathica Employees to Plant 350 Trees at Lake Wabukayne: Helps restore the beauty of an area contaminated by oil spills
  Read more...
  
  
• March 9, 2009 > Empathica Announces the webinar: Capitalizing on Chaos – Competitive Customer Acquisition Strategies
  Read more...
  
  
• March 9, 2009 > Empathica Announces New Executive Vice President, Worldwide Sales and Business Development
  Read more...
  
  
• February 9, 2009 > Announcing Empathica’s Customer Experience in Tough Times Webinar
  Read more...
  
  
• January 1, 2009 > Empathica Announces Partnership with Leading Australian Market Research Firm
  Read more...
  
  
• September 15, 2008 > Citibank North America Receives Prestigious Aberdeen Group Award for Excellence in Customer Relationship Management
  Read more...