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empathica in the news

• September 28, 2009 > "Red Robin Calls in a Facebook Favor From 1,500 Fans"
  AdvertisingAge
  Casual-Dining Chain Uses Recommendation App to Turn Passive Customers Into Brand Ambassadors using Empathica’s GoRecommend...
  Click here to read the full story... 



• September 11, 2009 > "Selecting Customer Survey Questions"
  Retail Week
  An Empathica managing director Gary Topiol, who has worked with retailers including Boots and Asda to create customer surveys, says you need to ask a mixture of questions to get actionable information....
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• September 11, 2009 > "Five ways to build more loyalty"
  BizReport
  Gary Edwards, Executive Vice President of Client Services for customer experience management company Empathica offers these five tips on finding weak ...
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• September 8, 2009 > "Business Club: Competing on customer service"
  Telegraph.co.uk
  ... closer to their customers by better understanding their needs, says Gary Topiol, managing director of customer experience management group Empathica. ...
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• September 7, 2009 > "Asda collects store feedback from 250000 customers"
  Retail Week
  The supermarket is working with Empathica on the initiative to be able to monitor ... Empathica also supports a similar initiative in place at Boots.
  Click here to read the full story...
  
  
• August 7, 2009 > "Buying for Margin Rather than Assortment"
  By Paula Rosenblum, Managing Partner - Retail Systems Research
  In our continuing quest to understand what Winning Retail strategies will look like this holiday season, and the potential impact of a possible CIT collapse, we spoke with two different people last week, Gary Edwards, EVP of Empathica, a company that helps retailers measure and manage the customer experience…
  Click here to read the full story...
  
  
• August 7, 2009 > "Social Networking: The view from the C-suite"
  By Robert Angel and Joseph Sexsmith - Ivy Business Journal
  “It is about seeking to marry the virtual world to the actual world using social media,” we were told by Mike Amos, CEO of Empathica, a consumer-brand engagement measurement firm. So doing, he says, “can put the customer back out front.”
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• July 30, 2009 > "Mitchells & Butlers gets hungry for customer feedback"
  Retail Technology Review
  “Gary Topiol, Managing Director, Empathica UK, said, “In these times, retailers need to react more quickly to their customers’ changing demands and the only way to do so is to gain customer feedback and react to their changing expectations…”
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• June 29, 2009 > "The mobile restaurant"
  FastCasual.com and PizzaMarketPlace.com
  Andrew Datars, VP of Product Management for Empathica, said when Smartphones first appeared, people were thinking....
  Click here to read the article in FastCasual and click here to read it on PizzaMarketPlace
  
  
• June 22, 2009 > "Empathica picks a new marketing leader" | InternetRetailercom Daily
  Customer experience management company Empathica has named Sherri Kolomayz as director of worldwide marketing. She will work in the company's To...
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• June 15, 2009 > "Can You Hear Your Customers Now?"
  Convenience Store News Online - New York, NY, USA
  ... customer retention, according to a study of 150 companies by Empathica, a provider of customer experience management programs, and Aberdeen Group. ...
  Click here to read the article...
  
  
• June 11, 2009 > "Best customer service companies get feedback and act on it"
  HRmagazine.co.uk - London,UK
  Gary Edwards, EVP, Client Services, Empathica, said: "The harsh reality of a global economic recession has put companies under more pressure than ever to ..."
  Click here to read the article...
  
  
• June 11, 2009 > "Local, organic produce still hot restaurant trends"
  "You have to have relevant content," said Mike Amos, founder, president and chief executive officer of Empathica, a Mississauga...
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• June 8, 2009 > "Research reveals link between customer feedback and business succes"
  IT-Director.com- Birmingham, UK
  Best-in-Class companies for customer feedback are 18 times more likely to increase customer satisfaction, and 44.5 times more likely to increase customer retention....
  Click here to read the article...
  
  
• March 6, 2009 > "Listen and Learn" : Read how Empathica captures over 100,000 customer voices for Boots UK!
  Click here to download the article.
  
  
• July 4, 2008 > “Aim to Please” : Read how Boots UK implemented a customer experience program from Empathica and achieved number 1 in the UK for customer satisfaction.
  Click here to download the article.